Revocation

Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

The buyer has the right to withdraw from the contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which the buyer or a third party named by him, who is not the carrier, has taken possession of the goods. To exercise the right of withdrawal, the buyer must inform us (PAPURA OG, Innstraße 7, 6500 Landeck, E-Mail: hallo@paluxa.at) of his decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). The buyer may use the attached sample withdrawal form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient for the buyer to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If the buyer withdraws from the contract, we shall reimburse to the buyer all payments received from the buyer, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. For this repayment, we will use the same means of payment that the buyer used for the original transaction, unless expressly agreed otherwise with the buyer; in no case will the buyer be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until the buyer has provided proof that he has returned the goods, whichever is the earlier. The buyer must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which he informed us of the revocation of his contract. The deadline is met if the buyer sends the goods before the period of fourteen days has expired.
The buyer shall bear the direct costs of returning the goods.
The buyer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample withdrawal form

(If the buyer wishes to withdraw from the contract, he can fill out this form and send it back to us).
To: PAPURA OG, Innstraße 7, 6500 Landeck, AUSTRIA, e-mail: hallo@paluxa.at
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date(s)
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(*) Delete as appropriate.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.